ACCESSIBILITY POLICY (AODA)

Statement of Commitment

Intercity Industrial Supply is committed to providing a barrier free environment to ensure equal access for all people with disabilities.  We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence, while meeting their needs in a timely manner.

Dignity

Goods and services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.

Independence

Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.

Integration

Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.

Equal Opportunity

Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.

Feedback

Intercity Industrial Supply is ready to receive comments on the service it provides to people with disabilities.  The feedback process has been created by management and allows feedback to be provided in person, by telephone, by mail, or by e-mail.